About Order

About Order - FAQs

1. What is the Returns policy?

   Surmawala has a convenient returns policy for our valued customers.

   1. If the product is faulty at the time of delivery, you can return it immediately with our appointed delivery partner.

   
   2. If the product stops working within the warranty period, you can claim the warranty at the relevant brand/manufacturer customer center.

   
   3. If you do not like the product that has been delivered to you and want to change it, Surmawala allows you to do so within 5 days of delivery. Return shipping transport and cost will be borne by the customer.

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2. Is ordering online secure?

   Yes Indeed. We take the utmost care with the information that you provide us when placing an order on our website.

    

   All of the information that you provide during the ordering process is restricted and confined to our staff only, and we make sure that all of our representatives are up-to-date on our security, privacy and protection policies. If you have any further questions about the security of ordering online from www.surmawala.pk, please don't hesitate to email us at [email protected]

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3. I am a shopkeeper/retailer/distributor. Can I order from here?

   It is emphasized with great importance that all individuals and groups that intend to resell the product after buying from us are highly discouraged to do any shopping from us. Surmawala website is for individual consumers only, and we shall not sell to any dealers/shopkeepers/ retailers/ distributors, or any individual or groups that intend to resell the products.

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4. By what means will I know that you have got my Order request?

   After you finish the checkout procedure, a receipt will show up on your screen specifying your entire request of products which you have processed with, including, your address where delivery is to be made, and the products that are being sent to your delivery address. It would be ideal if you keep this receipt for your reference.

   You will likewise get an affirmation by means of an email at we have received your request. (Please enter your email address correctly on the request frame so that we can make it certain to convey your order confirmation).

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5. What is the Warranty and Claims policy?

   To see the warranty policies for each brand, please visit page, Terms & Conditions/

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6. How do I track my order?

   After our representative has called and confirmed your order, your item will be assigned a tracking number. This will be used to track your order status, from the official website of our delivery partner. An email notification with complete details of your tracking information, and where to track your order will be sent to the email address you provided at the time of order.

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7. How do I order?

   1. Thank you for visiting our website to buy products
   2. Search our extensive database to find a product you want
   3. Fill out the booking order form
   4. Select a payment option from the two available options:

   a. COD (Cash On delivery) Where Payment is made in cash after the order is delivered at your doorstep.

   b. Bank Transfer - Payment is made through bank transfer before; we deliver you the ordered product.

   5. Our representative will call to verify and confirm the order
   6. Depending on the payment type you have selected:

   a. Your product will be booked and will be delivered to your doorstep after being confirmed by a telephonic conversation from our authorized representative.

   b. An email with your order details and bank account details will be sent to the email address you mention while ordering. After payment, you will need to send us a picture/scan of the bank deposit slip to our watsapp number 03218757226 and email us at [email protected]for other queries and details, and then only your item will be dispatched. You will then receive an another confirmation call and email with tracking details respectively. For more help see, How to Order

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