About Products

About Products - FAQs

1. How do I find the product/brand I want?

   Surmawala has a variety of products and national/international brands as its partners. To search for a product, you can do one or more of the following:

   1. In the search box on top of the website, write the product you want. Note that options start appearing as soon as you start typing, to show you similar products available on the website.

   
   2. From the Categories menu on the top left, choose a category of the product you want.

   Read more
2. I don’t know which product to choose, what do I do?

   To decrease the confusion of our customers, we have added a compare product option on our website. Select the products you want to compare, check the results, and make your choice accordingly. Each product has a "Compare this product" button.

   Read more
3. How is the quality of the products at Surmawala Electronics?

   Moreover, Surmawala Electronics holds products from the top international and national brand as the same can also be seen from the photos, all of the products we’re offering are of very good quality. We always quality check our products before placing them in our showroom/web portal. Moreover all the offered products on our web portal come with brand official warranty. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken.

   Read more
4. What if the product I want is not available on the website?

   If the product you want is not available on our website, please contact us through our UAN number: 021 111 178 762 or email us at [email protected]. You can also use the Contact form on the website to directly send us a message and our representative will call you as soon as possible.

   Read more
5. Are all products available online & available on all branches of Surmawala Electronics?

   Surmawala has a vast network of display centers and branches all over the country, but it is possible that the product you want is not available on a branch near you. To avoid any inconvenience, please confirm your item’s availability when our representative calls you after you have placed your order. If a product you ordered is not available on a branch in your city, the delivery time will vary.

   Read more