DELIVERY POLICY

Floor Delivery:

  • Heavy items like ACs, refrigerators, and deep freezers will be delivered up to the 3rd floor only in Karachi.
  • If the floor space is spacious, this service is provided at no extra cost.
  • For smaller or congested spaces, additional charges may apply based on the situation at the time of delivery.

Karachi:

  • Product inspection is available upon delivery, but changes of mind during the actual delivery attempt are not acceptable.
  • Inspection is limited to checking for damage, missing components, or verifying the actual item.
  • Our delivery staff will check electronic appliances upon delivery any satisfy the customer.
  • However, due to time constraints, they will not operate the product extensively.
  • Your cooperation in understanding this process is highly appreciated.
  • You’re requested to make sure that you are satisfied and make sure that you have checked your product at the delivery time properly.

Payment Options:

  • Cash on Delivery (COD)
  • Advance payment required:
    • Minimum Rs 500 or 25% advance for orders in Karachi that are far from our office address (e.g., Malir, Bahria, etc.).
    • Some orders within Karachi with higher COD amounts also require advance payment.
  • Delivery will be attempted after confirmation via phone call within 2 or 3 working days.

  • To ensure smooth and reliable deliveries, please note our standard delivery charges for Karachi:

    • Orders below PKR 10,000 → Delivery Charges PKR 150

    • Orders from PKR 10,001 to 50,000 → Delivery Charges PKR 250

    • Orders from PKR 50,001 to 100,000 → Delivery Charges PKR 500

    • Orders above PKR 100,000 → Delivery Charges PKR 700


Out of City:

  • Advance payment (minimum Rs 1,000) required before dispatching.
  • Incomplete addresses (e.g., self-collection or unspecified home addresses) require advance payment.
  • Delivery charges apply separately based on city zones (A, B, C, D).
  • For orders exceeding Rs 50,000, full payment must be made in advance.
  • Delivery within 5 to 7 working days after payment confirmation.

Note:

  • For orders with a product amount less than Rs.5,000, delivery charges apply nationwide.
  • For Furniture delivery policies kindly visit Furniture Policy Page.