IMPORTANT NOTICE

Please be aware that due to fluctuating exchange rates, prices may change before or after placing an order on our website. If you require further assistance, please do not hesitate to contact us 021 111 178 762

TERMS & CONDITIONS


We at Surmawala make sure our customers get the best of all products and services. To achieve that aim we have to follow a systematic pattern, consisting of dos and don’ts of managing a smooth and trustable system. Here we describe some of our key terms and conditions, which can be of great help to our customers.

AVAILABILITY

There are certain products, which are highly in demand especially during sale seasons, to make them accessible to everyone, some products, deals, and discounts are only available for online purchase in limited quantity.

CANCELLATION

There are times when you place an order by mistake or book order of products different then what you intended to book in that case or any other valid reason; you reserve the right to cancel your order at any time before it is dispatched.

CHANGE IN PRICES 

Stay connected with us through our social media platforms and our website, to stay updated with most accurate prices and discounts as prices of our products, deals or packages are subject to change without prior notice.

CUSTOMER ENGAGEMENT 

We at Surmawala love to stay connected to our customers and solve their queries. For that purpose we engage with customers through various electronic, non-electronic and social media platforms, any discussion or information provided here can be updated or changed at any time without prior notice.

DELIVERY

We try our best to deliver your order to your doorstep before as soon as possible but there can be unexpected factors such as; weather route blockage, strike, etc in such situations, we are not responsible for any delay or failure of delivery as it is beyond our control.

INCORRECT INFORMATION

We appreciate if our customers double-check, before submitting their information while placing an order. We are not responsible for incorrect information provided by the customer or client to avail our products or services.

MODIFICATION

With the aim of bringing up to date products to our customers, we try to make necessary changes to our offers, discounts, and deals, according to your suggestions and requirements. We reserve the right to modify our products/services at any time.

RIGHT TO REFUSE      

We offer our services to everyone regardless of personal believes, orientations, etc, but at times there are factors that are beyond our control such as distance, last-minute changes in order by the customer and other(s). In such cases, we reserve the right to refuse our services to anyone at any given time, because of various reasons; such as unavailability of product delay in payment, etc. 

UNAUTHORIZED USE

To keep you safe from plagiarized content and false impersonations. By using our services you agree to not share or reuse any of our services for commercial or any other unauthorized purpose without prior permission.

WARRANTY
With the aim of providing reliable and original products to our customers, we provide an original brand warranty with the products (possessing one). Warranty claims shall be redirected to the manufacture’s / brand’s warranty claim or customer service centers.

MODIFICATION

With the aim of bringing up to date products to our customers, we try to make necessary changes to our offers, discounts, and deals, according to your suggestions and requirements. We reserve the right to modify our products/services at any time.

PROMOTIONAL ACTIVITIES

We are not responsible for misinterpretation of promotional posts and banners, posted on our various social media platforms and outlets. Any promotional voucher is valid to be used only once, and multiple usage by opting for different unauthorized ways are illegal.    

TRADEMARK

Trademarks, logos, graphics on our site may not be used/reused for any services that are not being provided by us.

TYPOGRAPHICAL ERRORS

Our hardworking team tries to save our customers from any inconvenience that can be caused by human error but still, there may be typographical errors on our site or social media platforms regarding pricing and description of products and services, we reserve the right to correct the errors at any time without prior notice.

CUSTOMERS FEEDBACK

As we receive a lot of valuable comments and recommendations from our clients and customers. Thence we reserve the right to use or publish customer’s recommendations, comments, suggestions, and reviews that customers send us through various platforms, anytime without prior permission.

We reserve the right to update our terms and condition at any time. It is your responsibility to keep track of any changes made in terms and conditions on our website.

(By using Surmawala.pk site you agree to the terms and conditions mentioned above).