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FAQs

Welcome to our support portal

Frequently Asked Questions

  1. How do I order?

    1. Thank you for visiting our website to buy products
    2. Search our extensive database to find a product you want
    3. Fill out the booking order form
    4. Select a payment option from the two available options:

    a. COD (Cash On delivery) Where Payment is made in cash after the order is delivered at your doorstep.

    b. Bank Transfer - Payment is made through bank transfer before; we deliver you the ordered product.

    5. Our representative will call to verify and confirm the order
    6. Depending on the payment type you have selected:

    a. Your product will be booked and will be delivered to your doorstep after being confirmed by a telephonic conversation from our authorized representative.

    b. An email with your order details and bank account details will be sent to the email address you mention while ordering. After payment, you will need to send us a picture/scan of the bank deposit slip to our watsapp number 03218757226 and email us at payment@surmawala.pkfor other queries and details, and then only your item will be dispatched. You will then receive an another confirmation call and email with tracking details respectively. For more help see, How to Order

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  2. How do I track my order?

    After our representative has called and confirmed your order, your item will be assigned a tracking number. This will be used to track your order status, from the official website of our delivery partner. An email notification with complete details of your tracking information, and where to track your order will be sent to the email address you provided at the time of order.

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  3. Customer Service at your fingertips.

    If you want to contact our Customer Service department using one of the methods outlined below.

    Phone: Customer service representatives are available Monday to Saturday 10:00am to 8:00pm PST to take your order and answer questions. In the Pakistan, call us at 021-111-178-762.

    E-mail: Send your queries to us at cs@surmawala.pk All questions will be addressed within 24 hours of receipt.

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  4. How Can I Find A Surmawala's Store?

    You can find a Surmawala's store location by clicking the store locator section of our website. Each store is listed by state.

    Or Click here  

    For Outlets area Visit https://surmawala.pk/store-locations

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Latest Questions

  1. Is ordering online secure?

    Yes Indeed. We take the utmost care with the information that you provide us when placing an order on our website.

     

    All of the information that you provide during the ordering process is restricted and confined to our staff only, and we make sure that all of our representatives are up-to-date on our security, privacy and protection policies. If you have any further questions about the security of ordering online from www.surmawala.pk, please don't hesitate to email us at info@surmawala.pk

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  2. What if I need to change my address or suspend delivery of my subscription?

    Please inform us through writing an e-mail, or phone our Customer Service department with your changes as early as it is possible. In any case, before delivering the requested item our agents likewise obtain an affirmation by means of a confirmation call for the delivery of the same and once you acknowledge all the mentioned details then only the order is processed further for its delivery

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  3. By what means will I know that you have got my Order request?

    After you finish the checkout procedure, a receipt will show up on your screen specifying your entire request of products which you have processed with, including, your address where delivery is to be made, and the products that are being sent to your delivery address. It would be ideal if you keep this receipt for your reference.

    You will likewise get an affirmation by means of an email at we have received your request. (Please enter your email address correctly on the request frame so that we can make it certain to convey your order confirmation).

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  4. What are the bank account details for payment?

    Surmawala Electronics accounts details are as below:

    1. Bank Name: Habib Metropolitan Bank
    Account #: 0120027140161817
    Account Title: Surmawala House
    Branch Address: M.A Jinnah Road, Karachi
     

    2. Bank Name: Faysal Bank Limited
    Account #: 0002360060000683
    Account Title: Surmawala House
    Branch Address: Electronic Market, Saddar, Karachi

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  5. I am a shopkeeper/retailer/distributor. Can I order from here?

    It is emphasized with great importance that all individuals and groups that intend to resell the product after buying from us are highly discouraged to do any shopping from us. Surmawala website is for individual consumers only, and we shall not sell to any dealers/shopkeepers/ retailers/ distributors, or any individual or groups that intend to resell the products.

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  6. How is the quality of the products at Surmawala Electronics?

    Moreover, Surmawala Electronics holds products from the top international and national brand as the same can also be seen from the photos, all of the products we’re offering are of very good quality. We always quality check our products before placing them in our showroom/web portal. Moreover all the offered products on our web portal come with brand official warranty. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken.

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  7. How long will my order take to deliver?

    The estimated time for order delivery will be given in the final invoice sent to you on your provided email address. Normally each product would take around 2-3 business days to be delivered (6 to 7 business Days On Special Sale).

    However, if your product is not available in the stock, an intimation of the same will be given to you via an email or by a phone call by our representative.

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  8. Why should I update my account information?

    Keeping all your information up to date you won’t have to re-enter your detail when shopping online, making the process easier.

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