What is the Returns policy?

Surmawala has a convenient returns policy for our valued customers.

1. If the product is faulty at the time of delivery, you can return it immediately with our appointed delivery partner.

2. If the product stops working within the warranty period, you can claim the warranty at the relevant brand/manufacturer customer center.

3. If you do not like the product that has been delivered to you and want to change it, Surmawala allows you to do so within 5 days of delivery. Return shipping transport and cost will be borne by the customer.